Reviews of People Using Jitterbug or Great Call Services
Intuitive prison cell phones specifically designed to protect and empower seniors.
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The Buying Feel With Lively
Both Jitterbug phones are sold on the Lively website, over the phone, in various big-box stores, and on Amazon. The flip telephone and smartphone are very dissimilar from one another, and then it'south easy to compare and dissimilarity the features. Basically, it all comes downwards to whether y'all desire admission to loftier-tech features and capabilities.
I wanted to know more than about pricing directly from the source, so I chosen Lively to conversation. I learned that monthly cell phone packages outset at $14.99 a calendar month for talk and text. Wellness & Safety Packages are also available for an additional monthly fee (more on those after). Fifty-fifty though there is a $35 activation fee, shipping is complimentary, and there are no long-term contracts. Everything is very transparent: You simply go online, option your phone, and add a service programme, accessories, and whatsoever Wellness & Condom Bundle to see what it would all add up to.
What I Learned from Lively's Customer Service
Every bit for my customer service experience, I learned why Lively received the North America Frost & Sullivan Honor for Customer Service Leadership.ii I spoke with a representative named Martin from the Carlsbad call heart, and he was exceptionally kind, patient, and forthcoming. Here's what I learned during my chat with Martin:
- Lively's call centers: Lively's call centers are only U.S.-based, and the visitor prides itself on being the pinnacle senior phone specialist. It's reassuring to know that a knowledgeable representative volition be at that place to answer my call and my questions at any fourth dimension.
- Helping seniors navigate technology: Martin explained that while other companies are giving up on flip phones, Lively is embracing them, knowing that this is a vital accessory for active seniors. Equally for smartphone customers, he said the team is besides ready to provide additional guidance for those who are new to a touchscreen device. That extra level of back up is a must-take in my book.
- Getting fix with Lively: When I asked Martin well-nigh tips for setting up the Lively phones, he directed me to a page on Lively's website where in that location are pace-past-step setup videos for both phones that include useful diagrams, so you tin intermission and review as y'all go. Lively phones are also delivered with a handy user guide that gives a detailed business relationship of every single function and characteristic.
Choosing a Cell Phone
Lively keeps everything unproblematic for older adults. Instead of a long list of phones to choose from, you just have 2: the Jitterbug Flip2 and the Jitterbug Smart3. You lot'll take to choose ane of them if you go with Lively, because y'all can't bring your ain phone to Lively similar y'all tin can with some other providers, including Snapfon.
Quick Tip: Want to compare senior-friendly telephone carriers? Visit our Lively vs. Snapfon guide to see how the ii stack up.
Jitterbug Smart3
Compatible with most Bluetooth devices and hearing aids, this comprehensive smartphone appeals to older ears and optics. Lively has put a lot of thought into age-advisable functions like a larger touchscreen, list-style carte du jour, powerful speaker, and accurate voice typing (perfect for anti-texters). The 22-hr talk time and dual rear cameras, complete with video and flash, are great features for those who travel frequently or have countless snaps of their grandchildren. Fast mobile internet admission, Google navigation, and a lineup of pre-installed, senior-geared apps round out why this phone is so useful and convenient. As well, the Jitterbug Smart2 costs $149.99 plus the toll of the monthly program and an activation fee, which is very reasonable for a smartphone.
Jitterbug Smart3
If yous get this road, we'd recommend adding on the basic Lively Health & Condom Package, which gives you access to the Urgent Response services. Just press the Urgent Response button on your phone and you'll be connected to an emergency operator who'southward already familiar with your medical history and personal contacts.
Jitterbug Flip2
This straightforward prison cell phone is universally praised for stylishly offering all the best features for seniors who may not exist as comfortable with technology. With a brilliant screen, bigger textured buttons, a powerful speaker, a simplified carte du jour, and hearing-assistance compatibility, the Jitterbug Flip2 really does have it all, except for internet access. Information technology too has a lower-quality photographic camera, but makes upwardly for it by including a magnifier with a flashlight.
Pro Tip: Visit our Jitterbug Flip2 review for a look at our hands-on experience with this senior-friendly flip phone.
Plus, the Jitterbug Flip2 features congenital-in Amazon Alexa tech, so you can compose texts, make calls, and perform any other tasks on your phone with just your vocalization. For those with arthritis or other dexterity problems, this is an excellent feature. This model tin can likewise contain health and safety features like Urgent Response for assist during an emergency, or Lively Rides, which connects y'all to a personal operator who can schedule a Lyft ride for you. The Jitterbug Flip2 costs $99.99, and with the ability to add these vital features, we recall it's well worth the cost tag.
Navigating the Jitterbug Flip2
Contracts and Warranty
Contracts
With Lively, you aren't roped into a long-term contract or charged whatsoever cancellation fees — aside from a $10 restocking fee if you send back equipment. Other plans, like AT&T'due south Senior Nation phone plan, crave a two-year contract, so this gives Lively an edge.
Warranty
Lively offers a fairly standard warranty. When I spoke with Martin from Lively's customer service team, he informed me that Lively offers an automated "standard express warranty." This ways y'all get a ane-twelvemonth equipment warranty for jail cell phones, including batteries and accessories. Lively will repair or supplant the production without accuse.
Since the warranty just covers manufacturer defects, accidents like dropping your phone in a pool aren't covered. Still, yous can enhance and extend the standard limited warranty by purchasing a Lively Protection Plan for $iii.fifty per month. Information technology covers accidents, battery replacement, normal wear and tear, and all accessories that came with your original phone buy. You volition notwithstanding be charged a replacement fee, though. Costs vary, but information technology's $50 for a replacement Jitterbug Smart3 and $25 for a replacement Jitterbug Flip2. That's still cheaper than the full cost of ownership a new phone, so it might be worth it if you're difficult on your devices.
Lively Senior Phone Plans at a Glance
All Lively customers will cull between Lively's two Talk & Text plans.
Talk & Text Plans
| Plan proper noun | Price | What it includes |
|---|---|---|
| Value Talk & Text | $14.99 per calendar month | 300 minutes + $0.10 per text |
| Unlimited Talk & Text | $19.99 per calendar month | Unlimited minutes and texts |
Data Plans for the Jitterbug Smart3
If you buy the Jitterbug Smart3, you'll also demand to choose a data package, which adds another monthly fee to your Talk & Text program. The Jitterbug Flip2 doesn't come with internet access, so you won't demand to add a data plan.
| Data options | Cost |
|---|---|
| 100 MB information per month | $two.49 per month |
| 500 MB information per month | $five per month |
| 3 GB data per month | $10 per calendar month |
| v GB data per month | $15 per month |
| Unlimited data | $xxx per calendar month |
Optional Health & Rubber Packages
Lastly, y'all can add a Health & Safety Parcel if you want your telephone to take medical alert features. These packages are optional.
| Health & Safety Package | Cost | What it includes |
|---|---|---|
| Basic | $xix.99 per month | Urgent Response |
| Preferred | $24.99 per calendar month | Urgent Response Urgent Intendance Lively Link |
| Ultimate | $34.99 per calendar month | Urgent Response Urgent Care Lively Link Personal Operator |
Lively Plan Details
Value Talk & Text Plan
Cost
The Value Talk & Text plan costs $14.99 per month for 300 minutes and 10 cents per text, making it Lively's almost affordable plan. Information technology's great for older adults who are on a tight budget and don't plan to utilise their phone very much. Your monthly nib will include charges for any texts you send or receive during that month, plus taxes and fees.
Plan Features
The plan simply includes 300 minutes of talk fourth dimension and texts at 10 cents per text. It doesn't include whatever information, simply you practise go voicemail, phone call waiting, caller ID, long distance, and roaming.
Unlimited Talk & Text Program
Cost
You can enjoy unlimited talking and texting with Lively at simply $nineteen.99 per calendar month. Compared to other options, like Consumer Cellular'southward plans, Lively offers a not bad deal for this plan. Y'all'll also owe taxes and fees each month, which is standard with whatever jail cell phone carrier.
Did You Know: Lively too makes vesture medical alarm devices, in case you're looking for added protection on the go or automatic fall detection. Visit our review of Lively'southward medical alert systems for a closer wait.
Plan Features
This program truly is unlimited. You can talk and text as much as y'all want each month without facing overage charges. That'due south why we recommend it to seniors who honey staying connected with family unit, and particularly for those who don't own a landline. The plan besides includes voicemail, call waiting, caller ID, long altitude, and roaming. If you purchase the Jitterbug Smart3, y'all'll too need to buy a data pick separately.
Data Add-Ons
Cost
Older adults who purchase the Jitterbug Smart3 must purchase a data plan. Data costs $2.49 per month for 100 MB, $5 per month for 500 MB, $10 per month for 3 GB, $xv per calendar month for 5 GB, or $thirty per month for unlimited data. That brings the total cost for unlimited talk, text, and data to $49.99 per month, which is situated right between Consumer Cellular'due south $55.99-per-month plan and T-Mobile's Essentials 55+ program, which costs $40 per calendar month.
Money-Saving Tip: Phone call Lively'southward client service team before purchasing to ask about any deals or discounts. These may include a percentage off your phone purchase, a gratuitous machine charger, or a credit to your business relationship.
Seniors who are unsure which data plan to buy should talk to their friends and family. They know y'all best and tin help y'all cull a adept fit. If you're yet stuck, Lively recommends that seniors purchase 500 MB. You can e'er switch to a different data program if you need to.
Plan Features
Your data program includes the amount of data specified when yous purchase. You use data when you're abroad from Wi-Fi and use your phone to scan the web, watch online videos, check email, get directions, and more. If you lot go over your programme allowance, information technology costs ten cents per megabyte, which is better than the industry standard.
Health & Rubber Packages
Cost
Once yous've called your phone and talk, text, and data plan, you also have the option to add together a Health & Safety Package. The prices of these plans are $19.99 per month for Basic, $24.99 per month for Preferred, and $34.99 per calendar month for Ultimate.
Program Features
The nautical chart in a higher place shows y'all which services are available in which packages, but at present we'll await at what exactly each service entails.
- Urgent Response: This service provides around-the-clock access to Lively's team of professional person Lively Urgent Response agents, who are certified past the International Academies of Emergency Dispatch (IAED — the same visitor that certifies 911 operators) and thoroughly educated on your personal health history.
- Urgent Care: This app will salve you lot a trip to the doc's function, equally it gives you immediate access to wellness intendance professionals, board-certified doctors, and nurses who can provide medical advice or refill a prescription.
- Lively Link: This app helps unite parties involved in the active aging process, keeping caretakers and family members informed at all times. For case, if y'all telephone call Urgent Response, an instant update will get out to all related Lively subscribers, providing them with pertinent details.
- Personal Operator: Only available with the highest-tier package, this concierge-like service can ease the stresses of your day-to-day life with the ability to contact your caregiver or call a Lyft ride to your next destination. On tiptop of the monthly payment, each operator request costs 99 cents, so annotation that when you're estimating costs.
The different Health & Condom apps are all accessible on the Jitterbug Smart3, simply some cannot be accessed on the Jitterbug Flip2 itself. If you have the Flip2 and subscribe to any of the services, you tin access them on a calculator or on a family member's smart device.
Lively App
If you want to access Lively's health and condom features but aren't looking for a new phone, y'all have options! Y'all can purchase a Wellness & Rubber Parcel, download the Lively app, and access your health and condom features on an iPhone or Apple Lookout. This option is only available with the Basic and Preferred packages. If y'all decide to go this route, your chosen Health & Safe Package will cost an extra $5 per month.
Lively also offers discounts on a new Apple Watch. If yous sign a two-year contract for a Preferred Wellness & Safety Package, you can get upwardly to $200 off a new Apple spotter at All-time Buy.
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Source: https://www.seniorliving.org/cell-phone/jitterbug/reviews/
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